> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://fiftytwo-demo.ferndocs.com/help/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://fiftytwo-demo.ferndocs.com/_mcp/server.

# Help center

## Docs

- [52ViKING help center](https://fiftytwo-demo.ferndocs.com/help/overview.md): Concepts, configuration, and day-to-day tasks for the POS.
- [ViKING](https://fiftytwo-demo.ferndocs.com/help/concepts/re.md)
- [ViKING POS shop assistant roles](https://fiftytwo-demo.ferndocs.com/help/concepts/operator-salesperson.md): In ViKING, shop assistants can have two roles:
- [ViKING self-scanning](https://fiftytwo-demo.ferndocs.com/help/concepts/selfscan.md)
- [ViKING payment methods](https://fiftytwo-demo.ferndocs.com/help/concepts/payment.md)
- [ViKING credit sales](https://fiftytwo-demo.ferndocs.com/help/concepts/credit-sales.md): ViKING (previously also known as 52RETAIL) supports credit sales, also known as account sales.
- [ViKING discount types](https://fiftytwo-demo.ferndocs.com/help/concepts/discount-types.md): ViKING (previously also known as 52RETAIL) works with:
- [ViKING returns & corrections](https://fiftytwo-demo.ferndocs.com/help/concepts/returns-corrections.md): ViKING (previously also known as 52RETAIL) gives you the following features for handling returns and corrections:
- [ViKING till balance & bookkeeping](https://fiftytwo-demo.ferndocs.com/help/concepts/till-balance-book.md)
- [Collection of useful ViKING tips](https://fiftytwo-demo.ferndocs.com/help/concepts/tips.md)
- [Loyalty](https://fiftytwo-demo.ferndocs.com/help/concepts/loyalty.md)
- [Order management](https://fiftytwo-demo.ferndocs.com/help/concepts/order-mgt.md): The Fiftytwo suite of APIs makes ViKING ideal for:
- [Minimum hardware requirements for ViKING](https://fiftytwo-demo.ferndocs.com/help/concepts/hw.md): These are the minimum hardware requirements for ViKING:
- [Add A4 printer to ViKING POS till](https://fiftytwo-demo.ferndocs.com/help/store-management/web-pos-ui-add-printer.md): In addition to a receipt printer, some organizations want to add a printer to a till that can print product sheets, safety data sheets, etc. in A4 format.
- [ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/wsa.md): ViKING Store Management is the latest browser-based store management interface for ViKING.
- [ViKING Store Management dashboard](https://fiftytwo-demo.ferndocs.com/help/store-management/dashboard.md)
- [Manage store information in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/store-info.md): To manage information about your store in ViKING Store Management, do the following:
- [Manage customers in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/customers.md): The customer management feature is primarily intended for account customers, that is customers who are granted a certain credit and then pay for their shopping via invoices.
- [Manage articles in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/articles.md)
- [Block sales of an article](https://fiftytwo-demo.ferndocs.com/help/store-management/article-no-sell.md): Occasionally, you may want to block sales of a particular article that's been imported as part of general article master data, for example from an ERP system.
- [Set up view groups (PLU buttons) in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/viewgroups.md)
- [Manage article groups in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/articles-groups.md)
- [Manage article lists in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/articles-lists.md)
- [Manage price groups in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/price-groups.md)
- [Manage departments in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/departments.md)
- [Manage campaigns in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/campaigns.md): A campaign is when specific articles and/or discount families are sold with a specific discount during a specific period of time.
- [Manage discount families in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/discount-families.md)
- [Manage discount groups in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/discount-groups.md)
- [Manage Buy side and Get side on discount groups](https://fiftytwo-demo.ferndocs.com/help/store-management/discount-groups-buyget.md): On discount groups, Buy side / Get side is a concept that gives you great flexibility when you set up a discount.
- [Manage services in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/services.md)
- [Manage shop assistant categories in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/shopasst-categories.md)
- [Examples of shop assistant & till categories](https://fiftytwo-demo.ferndocs.com/help/store-management/shopasst-till-categories.md)
- [Manage operators in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/operators.md): In ViKING, shop assistants can have two roles: Operator or salesperson.
- [Manage salespersons in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/salespersons.md): In ViKING, shop assistants can have two roles: Operator or salesperson.
- [Manage till categories in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/till-categories.md)
- [Manage tills in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/till-config.md): This topic focuses on how to manage the configuration of existing tills. If you need to add a new till or clone an existing till, see Add new till in ViKING Store Management.
- [Add new till in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/till-add.md)
- [Manage peripheral till devices in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/device-config.md)
- [Put a till in training mode](https://fiftytwo-demo.ferndocs.com/help/store-management/till-trainingmode.md)
- [Minimum configuration for SCO (self-service checkout) tills](https://fiftytwo-demo.ferndocs.com/help/store-management/till-config-sco.md): The following till configuration settings are as a minimum required for a self-service checkout (SCO):
- [ViKING Store Management reports](https://fiftytwo-demo.ferndocs.com/help/store-management/reports.md): In ViKING Store Management you can generate a number of reports:
- [Search for receipts in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/receipt-search.md)
- [View operator balances (Z-reports) in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/report-operators-balance.md)
- [View bookkeeping reports in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/report-bookkeeping.md)
- [Manage stock in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/stock.md)
- [Manage reason codes in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/reason-codes.md): When users perform certain actions on your ViKING solution, your organization may want to ask them why they did it.
- [Update stock levels in ViKING Store Management](https://fiftytwo-demo.ferndocs.com/help/store-management/stock-adhoc.md): ViKING Store Management has a number of features that can help you with stock management in your stores, including ad-hoc updates of stock levels.
- [Understand ViKING architecture](https://fiftytwo-demo.ferndocs.com/help/store-management/arch.md): A ViKING POS solution is made up of a core service platform and any required number of other components relevant to your retail organization.
- [ViKING transaction types](https://fiftytwo-demo.ferndocs.com/help/store-management/transaction-types.md): Complete list of transaction types that a ViKING POS system (previously also known as 52RETAIL) can generate:
- [ViKING general server components](https://fiftytwo-demo.ferndocs.com/help/store-management/svr-components.md): On ViKING, various server components handle various processes. For example, the U component handles article changes, and the Z component handles post processing.
- [Answers to questions about replacing a POS solution](https://fiftytwo-demo.ferndocs.com/help/store-management/replacement-faq.md)
- [Answers to questions about retail fraud prevention](https://fiftytwo-demo.ferndocs.com/help/store-management/fraud-faq.md)
- [ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/wpu.md): ViKING POS (Point-Of-Sale) is an extremely flexible and feature-rich web-based user interface for shop assistants who handle sales in supermarkets and other stores.
- [Handle sales in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/sales.md): ViKING POS (Point-Of-Sale) is an extremely flexible and feature-rich web-based user interface for shop assistants who handle sales in supermarkets and other stores.
- [Search for articles in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/articlesearch.md): The way that you search for articles in ViKING POS depends on the display's layout:
- [Add/remove modifiers in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/modifiers.md)
- [Handle more sales tasks in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/sales-more.md): In this topic, we look at how to perform more sales-related tasks in ViKING POS, so this topic is a natural continuation of Handle sales in ViKING POS.
- [Handle returns in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/returns.md): In ViKING POS you can handle returns in two ways:
- [ViKING POS till management (cash statements, etc.)](https://fiftytwo-demo.ferndocs.com/help/pos/tillmgt.md): The menu on the right side of ViKING POS gives you access to a number of till management features:
- [Register new customer in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/customer-add.md): Registered customers can be B2C (business-to-consumer) customers or B2B (business-to-business) customers.
- [Handle B2B customers in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/b2b.md): You can easily handle B2B (business-to-business) customers in ViKING POS.
- [ViKING POS dashboard](https://fiftytwo-demo.ferndocs.com/help/pos/dashboard.md): To view statistics about sales in ViKING POS, select Dashboard on the left side of the display.
- [Update stock levels in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/stock-adhoc.md): Imagine the following example scenarios where article stock levels must be updated ad-hoc, that is directly where and when it's needed:
- [Manage campaigns in ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/campaigns.md)
- [ViKING POS self-service checkouts (SCOs)](https://fiftytwo-demo.ferndocs.com/help/pos/sco.md)
- [Monitor other tills with ViKING POS](https://fiftytwo-demo.ferndocs.com/help/pos/monitoring.md)
- [Use ViKING MPOS](https://fiftytwo-demo.ferndocs.com/help/mpos/a.md): Your browser does not support the video tag.
- [ViKING MPOS](https://fiftytwo-demo.ferndocs.com/help/mpos/mo.md): Your browser does not support the video tag.
- [Answers to questions about MPOS](https://fiftytwo-demo.ferndocs.com/help/mpos/faq.md)
- [Set up ViKING to run MPOS](https://fiftytwo-demo.ferndocs.com/help/mpos/setup.md)
- [Deploy ViKING MPOS app with MDM](https://fiftytwo-demo.ferndocs.com/help/mpos/setup-appdeploy-mdm.md)
- [Set up ViKING MPOS app on Android devices](https://fiftytwo-demo.ferndocs.com/help/mpos/setup-app.md)
- [ViKING Emergency POS](https://fiftytwo-demo.ferndocs.com/help/emergency-pos/epos.md): Retailers dread losing sales because it can threaten their business. One of the scenarios that retailers fear the most is being victims of a cyberattack.
- [Set up ViKING to run Emergency POS](https://fiftytwo-demo.ferndocs.com/help/emergency-pos/setup.md)
- [Activate ViKING Emergency POS in an emergency](https://fiftytwo-demo.ferndocs.com/help/emergency-pos/activate.md): You can activate ViKING Emergency POS for a single store, multiple stores, or all of the stores in your chain, depending on the type and extent of the emergency.
- [Deactivate ViKING Emergency POS and recover from emergency](https://fiftytwo-demo.ferndocs.com/help/emergency-pos/deactivate.md)
- [ViKING POS Designer](https://fiftytwo-demo.ferndocs.com/help/pos-designer/wpud.md): ViKING POS Designer is a browser-based tool for drag-and-drop design of web user interfaces for ViKING points of sale (POSs).
- [ViKING POS Designer diagrams](https://fiftytwo-demo.ferndocs.com/help/pos-designer/diagram.md)
- [ViKING POS Designer layouts](https://fiftytwo-demo.ferndocs.com/help/pos-designer/layout.md)
- [ViKING POS Designer components](https://fiftytwo-demo.ferndocs.com/help/pos-designer/component.md): In ViKING POS Designer, components are the individual elements that you can put on a layout to help people complete their workflows as efficiently as possible.
- [Set up view group component on ViKING POS Designer diagram](https://fiftytwo-demo.ferndocs.com/help/pos-designer/viewgroups-setup.md)
- [Manage audio in ViKING POS Designer](https://fiftytwo-demo.ferndocs.com/help/pos-designer/resources-audio.md)
- [Manage monitoring tabs in ViKING POS Designer](https://fiftytwo-demo.ferndocs.com/help/pos-designer/component-monitoringtabs.md)
- [ViKING POS Designer resources](https://fiftytwo-demo.ferndocs.com/help/pos-designer/resources.md)
- [Manage ViKING POS Designer languages](https://fiftytwo-demo.ferndocs.com/help/pos-designer/resources-languages.md)
- [Unified commerce](https://fiftytwo-demo.ferndocs.com/help/unified-commerce/mp.md): Unified commerce is a strategy that connects all your retail elements, from inventory and orders to customer engagement, across all channels and touchpoints.
- [Fiftytwo cloud APIs](https://fiftytwo-demo.ferndocs.com/help/unified-commerce/apis-cloud.md): You can view comprehensive information about the cloud-based Fiftytwo APIs on the dedicated site api.fiftytwo.com/
- [52LEASING](https://fiftytwo-demo.ferndocs.com/help/leasing/le.md)
- [52eSELLER SUITE](https://fiftytwo-demo.ferndocs.com/help/eseller/es.md)
- [Tips for using the help](https://fiftytwo-demo.ferndocs.com/help/about/help-help.md): The help covers the latest version of the software it describes.
- [Contact Fiftytwo](https://fiftytwo-demo.ferndocs.com/help/about/contact.md): Fiftytwo technical support
- [Copyright, trademarks, and disclaimer](https://fiftytwo-demo.ferndocs.com/help/about/copyrightdisclaimertrademarks.md): © 2026 Fiftytwo A/S.
- [Recently added or updated topics](https://fiftytwo-demo.ferndocs.com/help/about/changes.md): This is the Fiftytwo help & knowledge center change log. It's a chronologically ordered list of the most important additions and updates to topics in this help system.