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# Manage services in ViKING Store Management

In ViKING, services are financial postings that can be triggered automatically (for example if you want a discount registered on a particular finance account) or manually (for example if you add funds to a till to register earnings from a coin-operated rocking horse outside your store, or if you withdraw funds from a till to pay for window cleaning).

You can manage services for a single store as well as for multiple stores at the same time in [ViKING Store Management](/help/store-management/wsa). Here, we primarily describe ViKING Store Management for single-store management, but if you've set up synchronization between your chain's enterprise service and your stores' store services, you can use ViKING Store Management for chain-wide store management as well.

## Add new service

1. Open ViKING Store Management in a browser, connect to the IP address or hostname of the required ViKING store service, and log in.

2. Navigate to services:

3. Expand

![Wsa menu left expander](/_fern-files/_img/8da244b421dcf3f2ba0eca0ebe7b58e2c1453a0080e03aead0c6d26ae5ffe419.webp)

the menu in the left part of the page
2\. Expand **Store maintenance**
3\. Select **Services**

3. In the top right corner of the **Services** page, click

![Wpua addplus](/_fern-files/_img/4c21b8e227893961d1464c7867a06bf63547a0730af3423caa0b7745103d5524.webp)

.
4\. In the **Service information** section, specify the following:

* **Number:** The unique number that will identify the service. The number is a key field that you can't edit later.

  If your organization uses a special numbering scheme for services, it's important that you follow that scheme. Ask your Fiftytwo administrator if you're in doubt.
* **Receipt text:** A short, descriptive name of the service.

  If your organization uses a special naming scheme for services, it's important that you follow that scheme. Ask your Fiftytwo administrator if you're in doubt.
* **Cost price:** Cost price of the service. The cost price is used to calculate the gross profit margin on the service. You can specify the cost price incl. or excl. VAT, depending on whether your organization uses cost prices with or without VAT.
* **Sales price:** Sales price of the service. You can specify the sales price as an amount, but you can also specify it as a discount rate, depending on your selection in the **Price code** field (see the following).

5. In the **Miscellaneous** section, specify the following:

* **Service charge type:** Select the relevant type of service. The service type determines how the service is processed.
* **Personal discount:** If the service involves a staff discount, select the relevant staff discount rate. Otherwise select **No staff discount**.
* **Statistic code:** Optional code for statistical purposes.
* **Linked articles:** Select if the service should trigger sale of one or more linked articles (for example bottle deposit). If a linked article isn't relevant, select `0`.
* **Additional text number:** Optional ability to specify the number of a text section (for example a text section that says *No return*) that must be printed as part of the receipt's information about the service.

  > **Info**
  >
  > Currently, you can't specify text sections in Store Management, but you or your Fiftytwo consultant can do it in ViKING Client. Ask your Fiftytwo consultant if you're in doubt.
* **Account number:** Specify finance account number for use in accounting records. Ask your accounting department if you're in doubt.
* **Blocking reference:** Various means of payment can have blocking codes to prevent them from being used to pay for certain articles or services. If some means of payment mustn't be used to pay for the service in question, select the relevant blocking code.

6. In the **Key in codes** section, specify the following:

* **Price code:** Select whether the service's **Sales price** (see the previous) should be determined as an amount or a discount rate:

  * **Price in cash:** Amount
  * **Price in discount rate:** Discount rate

* **Fixed price tag:** Very rarely used setting. It's only used in connection with returns, where it determines which return method to use for the service.

  > **Info**
  >
  > Currently, you can't set up the mask PA02 in ViKING Store Management, but you or your Fiftytwo consultant can do it in ViKING Client. Ask your Fiftytwo consultant if you're in doubt.
  > The PA02 mask offers three different return methods:
  > Method 0 = Use current information by default
  > Method 1= Reset discount and use current sales price
  > Method 2 = Use average price based on current price information.
  > Examples of prices used with the different return methods:
  > Method 0: 1 for 7.50, two for 12.00
  > Method 1: 1 for 7.50, two for 15.00
  > Method 2: 1 for 6.00, two for 12.00

  * **Follows return method/PA02:** Follow the return method specified in the mask PA02 on the store service.
  * **Simulates return method/PA02:** Simulate the PA02 mask's return method 0 (that is *Use current information by default*) regardless of which return method has been specified in the PA02 mask.

* **Input code:** Defines how the service is sold:

  * **Price from article file:** The service is sold at the **Sales price** (see the previous), which can't be changed at the till
  * **Price must/can be entered:** The price of the service must be entered at the till, and the shop assistant will be able to change the price if required
  * **This service may not be used:** The service must not be sold at all

* **Return via org. receipt:** Determines if it's possible to return the service by scanning the customer's original receipt. See [Handle returns in ViKING POS](/help/pos/returns).

7. In the **VAT** section, specify the following:

* **VAT code:** Select the relevant VAT rate.

  #### The VAT rate that we need isn't on the list. Where do we define it?

  You currently can't set up VAT rates in ViKING Store Management, but you or your Fiftytwo consultant can do it in the PA011 mask in ViKING Client. Ask your Fiftytwo consultant if you're in doubt.
* **Account for VAT rate:** Specify finance account number for use when recording set off VAT when the service is sold excl. VAT. Ask your accounting department if you're in doubt.

8. Click

![Wpua save section](/_fern-files/_img/83afabab7c5b01af182bc7a735a6d773ff95c39de7cb17267b4863b1b8e22750.webp)

at the top of the page to save.

## Manage existing service

1. Find the required service:

* In the filters section at the top of the page, search

  ![Pos web search active](/_fern-files/_img/fef66cafb14c899eb6d80cbeb8efa4ebe4e14334f464bf1c403955878b60491f.webp)

  for the department's number or receipt text.

  #### Can we use more advanced filters?

  Yes. If you need more filtering options, click the **Advanced** button, and then place your pointer in the field to view more options, for example creation or modification date (available filter options vary depending on which page you work on). The field also displays a

  ![Wpud question small](/_fern-files/_img/af720a4ba9837ad927ecb122bbf8747eb1a03c11263757cd96c03c9146c9a32d.webp)

  icon that you can click to learn more about expression syntax, how to combine filters with Boolean operators (AND, OR), how to order results, etc.
  Simple example: On a page with advanced filters for dates, `modif >= "2026-01-01"` will display records modified on a date equal to or later than 01 January, 2026.

  > **Info**
  >
  > If you want to control what information is displayed on the page, you can click
  >
  > ![Wsa settings](/_fern-files/_img/97be3e9722a3340033c8ce75b27dc9e921b10749cf7a4da5c2ee3a3974187dad.webp)
  >
  > in the top right part of the page. The fact that a piece of available information may not be displayed on the page will not affect your filtering options.

2. Click the required service's number.
3. Edit the service's properties as required.
4. Click

![Wpud layout menu save](/_fern-files/_img/a628f9e66a1f6670a694cab7339f46c66b214d0765bb7bf14db48c380730c518.webp)

at the top of the page to save.